Capture, route, resolve, track, report and incent internal and external service management, and integrate with enterprise- wide relationship and workforce management functions.
The fundamental driver of customer relationship satisfaction and retention is the speed and accuracy of service issue resolution.
TRM fully automates external customer/partner and internal workforce/vendor service capture, routing, tracking and resolution. In addition, parallel and post-resolution workflow processes, including alerts, messaging and fulfillment, can be automated for execution and completion.
Whether you're resolving customer or partner questions, problems, claims, cases, investigations, or internal co-worker research or support, service management needs to be powerful, fast and fully integrated with all other operating platform functions.
TRM Service Manager links all external customer/partner service requests to Relationship and Account Profiles, defines resolution routes, monitors time-to-completion, escalates late issues, automatically messages managers and customers, generates scorecards, and calculates service productivity and accuracy incentives and rewards.
TRM Research Manager links all internal co-worker/third-party vendor service requests to Business Unit and Employee Profiles, defines resolution routes, monitors time-to-completion, escalates late issues, automatically messages managers and employees, generates scorecards, and calculates service productivity and accuracy incentives and rewards.
TRM Workforce Manager enables the automation of unlimited parallel/real-time and post-resolution/future system Messaging, Service/Research Requests, API Requests and other System Transactions.
Chief Retail Officer • Financial Services
Certainty Systems. A Better Way to Build.
Silicon Slopes • Newport Beach • London
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