Your Knowledge & Process: Fully-Integrated.
One of today's greatest sales, customer service and workforce performance challenges is that process-required information content is stored separately from real-time day-to-day operating systems and work.
For many, forms and applications, questionnaires and surveys, tests and evaluations, video and audio, and other content resources, are fragmented across disparate systems, unlinked with customer and employee/business-unit profiles, making them hard to use for responsive personalized marketing, sales, customer experience and performance management.
TRM Content Manager resolves those challenges. Create and preserve unlimited structured and unstructured data and utilize it real-time across the entire TRM platform for more personalized experiences, better service and more effective management.
Applications, Forms & Documents
Author unlimited applications, forms, references, manuals, guides and checklists, photos/video, and any other reference content. Then, enable infinite service and performance management by natively linking content resources with any other dimension of the TRM platform.
Website & Linked Application API Integration
Enable hyper-personalized experiences by storing and identifying infinite client-, employee-, business unit-, product-, service- and process-unique written, audio and video content, date-sensitive, and access it via API for publication, consumption and use in webpages, applications screens, digital/hard-copy communications, and other external functions.
Surveys & Questionnaires
Author unlimited questionnaires and surveys, natively link them to individual customer and workforce/business unit participant profiles, distribute them and capture responses for near-real-time scoring analytics and metrics. Integrate TRM Relationship and Campaign Manager to build unlimited distribution lists, and execute outreach messaging campaigns.
Coursework, Tests, Certifications & Licensing
Author unlimited coursework, quizzes and tests, certifications, licensing and any other achievement or fulfillment content. Then, natively link content resources to TRM Relationship Manager, BI & Analytics, Reporting, or other module.
E-Signature
With its native customer/workforce Profiles, Document and Message management, and protected-data encryption, TRM Content Manager enables full native e-signature capture, logging, tracking and audit documentation.
Workflow Process Automation
TRM enables comprehensive cross-platform integration so you can assign/designate unique products/services, Service Manager issues types, Campaigns, Messages, and Events to all Content; and, mass-assign task, process and workflow responsibilities to employees, and even to "please complete this post-event survey" customers.
We're building an infinitely personalized customer and fan experience built on TRM's unique Event, Relationship and Content Management services.
Founder • Venue Management